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Predict and act on contract renewal risk

System Design · Google · Medium

A video-conferencing provider has recently observed an increase in dropped calls among its enterprise accounts. You are asked to design a modeling approach that predicts whether each account will renew its contract. Define the outcome as renewal during the next contract cycle, and state the exact prediction horizon you would use. Your design should include feature definitions such as disconnects per 1,000 meeting minutes, share of meetings affected by at least one…

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