System Design · Meta · Hard
Design an AI-enabled agentic system that automatically investigates support or engineering tickets. The system should: Read an incoming ticket and understand the user's issue. Classify and prioritize the ticket. Gather evidence from internal tools such as logs, metrics, traces, documentation, runbooks, deployment history, and previous incidents. Produce a diagnosis or likely root cause. Recommend a resolution, escalation path, or next action. Optionally execute safe…
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