System Design · Salesforce · Hard
Design: 911 Emergency Call Routing Platform 1. Requirements Functional Accept emergency calls from mobile, landline, and VoIP/OTT devices. Determine or receive a dispatchable location for every call. Route each call to the correct Public Safety Answering Point (PSAP). Deliver the caller’s callback number and location to the PSAP call taker. Support call transfers, conferences, callbacks, and mid-call location updates. Interoperate with legacy 911 networks and modern NG911…
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