Object-Oriented Programming · Atlassian · Medium
Problem A customer service platform needs to monitor the monthly performance of its support agents using customer feedback. Each piece of feedback includes the agent’s ID, a numerical score, and the month it was submitted. Your job is to implement a system that records these ratings and produces two kinds of performance reports: one that gives each agent’s overall average across all time, and another that isolates a single month’s average for every agent. Both reports must…
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