System Design · Capital One · Hard
Requirements Discuss how you would design and deploy a customer-service chatbot for Capital One. Your discussion should address: Product framing — Identify the customer interactions the chatbot is intended to handle or replace, and define which cases belong to the bot versus a human representative. Model choice — Compare a fine-tuned large language model, retrieval-augmented generation (RAG) over Capital One documentation, and a smaller intent-classification-plus-retrieval…
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